Increasing Taxpayers' Use of Self-service Channels
Author | : OCDE |
Publisher | : OCDE |
Total Pages | : 0 |
Release | : 2014 |
ISBN-10 | : 9264223266 |
ISBN-13 | : 9789264223264 |
Rating | : 4/5 (264 Downloads) |
Download or read book Increasing Taxpayers' Use of Self-service Channels written by OCDE and published by OCDE. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on prior work that resulted in the practical guide Managing Service Demand, this report explores the strategies revenue bodies can use to improve take-up of self-service channels in the context of a proposed future service experience for individuals, businesses and tax intermediaries. Chapters cover the following areas: Chapter 1. Introduction; Chapter 2. Framework for evolution of digital self-service; Chapter 3. Service delivery environment; Chapter 4. Analysis and findings on revenue body initiatives; Chapter 5. Conclusions and recommendations.