Download or read book Is the Help Helpful? written by Jean Hollis Weber and published by Hentzenwerke. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the Help Helpful? presents the full cycle of helpcontent development, regardless of the operating systemrunning the application, the type of help being produced,or the tools used to produce it. In this book, you'lldiscover: (1) The ten most common complaints that usershave with online help, the causes of the underlyingproblems, and ......