The Conflict Survival Kit

The Conflict Survival Kit
Author :
Publisher : Prentice Hall
Total Pages : 356
Release :
ISBN-10 : PSU:000068141219
ISBN-13 :
Rating : 4/5 ( Downloads)

Book Synopsis The Conflict Survival Kit by : Cliff Goodwin

Download or read book The Conflict Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2007 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making--and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.


The Conflict Survival Kit Related Books

The Conflict Survival Kit
Language: en
Pages: 356
Authors: Cliff Goodwin
Categories: Business & Economics
Type: BOOK - Published: 2007 - Publisher: Prentice Hall

DOWNLOAD EBOOK

Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframi
The Idealist's Survival Kit
Language: en
Pages: 258
Authors: Alessandra Pigni
Categories: Self-Help
Type: BOOK - Published: 2016-12-27 - Publisher: Parallax Press

DOWNLOAD EBOOK

75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from
The Customer Service Survival Kit
Language: en
Pages: 209
Authors: Richard Gallagher
Categories: Business & Economics
Type: BOOK - Published: 2013-03-20 - Publisher: AMACOM

DOWNLOAD EBOOK

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficul
The Complete Guide to Conflict Resolution in the Workplace
Language: en
Pages: 360
Authors: Marick Francis Masters
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Amacom Books

DOWNLOAD EBOOK

People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But confl
From Conflict to Community
Language: en
Pages: 165
Authors: Gwendolyn Olton
Categories: Family & Relationships
Type: BOOK - Published: 2022-10-11 - Publisher: Microcosm Publishing

DOWNLOAD EBOOK

Conflict is everywhere: our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to success