Download or read book The Power of Retention written by Neal A. Raisman and published by . This book was released on 2008 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic customer service is not just a legitimate concern but a necessity for colleges and universities. Building on the lessons outlined in 'Embrace the Oxymoron', the author takes the next steps with more solutions, how to's, research and formulas to assure college retention, enrollment and financial success.