Download or read book The Sales and Customer Service KPI Dictionary written by The Kpi The KPI Institute and published by . This book was released on 2015-07-07 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Sales and Customer Service, The KPI Institute provides professionals a useful resource for novices and experts alike.It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. The KPI taxonomy presented in the dictionary covers all major components of the Sales and Customer Service departments.