Download or read book TQM in Action:A Practical Approach to Continuous Performance Improvement written by John Pike and published by Springer. This book was released on 1994 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. It provides a practical guide to the stages, key considerations and potential pitfalls of implementation.