Unobtrusive Evaluation of Reference Service and Individual Responsibility

Unobtrusive Evaluation of Reference Service and Individual Responsibility
Author :
Publisher : Bloomsbury Publishing USA
Total Pages : 236
Release :
ISBN-10 : 9780313095481
ISBN-13 : 0313095485
Rating : 4/5 (485 Downloads)

Book Synopsis Unobtrusive Evaluation of Reference Service and Individual Responsibility by : Juris Dilevko

Download or read book Unobtrusive Evaluation of Reference Service and Individual Responsibility written by Juris Dilevko and published by Bloomsbury Publishing USA. This book was released on 2000-09-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.


Unobtrusive Evaluation of Reference Service and Individual Responsibility Related Books

Unobtrusive Evaluation of Reference Service and Individual Responsibility
Language: en
Pages: 236
Authors: Juris Dilevko
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2000-09-30 - Publisher: Bloomsbury Publishing USA

DOWNLOAD EBOOK

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract
The Impact of Information Policy
Language: en
Pages: 273
Authors: Kirsti Nilsen
Categories: Political Science
Type: BOOK - Published: 2000-12-30 - Publisher: Bloomsbury Publishing USA

DOWNLOAD EBOOK

This book focuses on the effects of information policy. While information policy studies often consider the ideology underlying policy, the policy process, the
Resources in Education
Language: en
Pages: 756
Authors:
Categories: Education
Type: BOOK - Published: 2001 - Publisher:

DOWNLOAD EBOOK

Reference & User Services Quarterly
Language: en
Pages: 380
Authors:
Categories: Library science
Type: BOOK - Published: 2004 - Publisher:

DOWNLOAD EBOOK

The Evaluation and Measurement of Library Services
Language: en
Pages: 481
Authors: Joseph R. Matthews
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2017-10-27 - Publisher: Bloomsbury Publishing USA

DOWNLOAD EBOOK

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra